Guest Reception Representative

Hilton Grand Vacations•Sevierville, TN

29d

About The Position

Under general supervision, the Guest Reception Representative is responsible for greeting guests, checking in and qualifying scheduled tours, answering and directing incoming calls, analyzing reports for discrepancies, and supporting our Sales department. The Guest Reception Representative will always represent the company professionally, in both appearance and communication with guests and fellow associates.

Requirements

High school diploma or equivalent
1 year of general office experience
1 year of customer service experience
Intermediate knowledge of MS Office applications
Must be willing to work weekends and travel between nearby sites
Days off - Monday and Tuesday

Responsibilities

Greet all guests in a warm and professional manner
Understand and follow all processes as outlined in your Guest Reception Representative training
Maintain a positive working relationship with Sales, Marketing, and Admin departments
Check in and qualify guests for sales presentation, assisting with any guest questions/concerns
Enter guest and tour data into computer system in a timely and proficient manner
Prepare tour gifting and complete numerous inventory checks throughout the day
Accurately assign guests to a Sales Representative in the order they arrive
Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
Analyze End of Day reports for discrepancies and make necessary corrections
Additional duties as assigned