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As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include greeting guests warmly and professionally, whether in person or over the phone, ensuring that all guests meet the qualifications for their presentation, adhering to HGV standards, and following processes outlined in the Guest Reception Training Manual SOP. You will maintain positive working relationships with Sales, Marketing, and Administrative teams, distribute and collect Guest Registration Forms, assist guests with any inquiries, accurately assign guests to Sales Representatives in the order of their arrival, ensure timely updates of guest information in Concierge, and answer all incoming calls, conducting research on customer issues and escalating to a manager/supervisor when necessary.
