2026 Overnight Desk Clerk - seasonal
About The Position
Cape Cod's only double Forbes Five-Star resort is seeking a guest reception agent. This person will be responsible for welcoming guests in a genuine and gracious manner, checking them in and out, and familiarizing them with the features and amenities of the resort. The role requires excellent verbal communication and organizational skills. The person must enjoy guest interaction and have ability to anticipate and accommodate guest requests. The guest reception agent must provide a warm welcome and fond farewell to guests, creating a memorable impression with each guest interaction.
Nice To Haves
- A college degree and previous experience in a luxury hotel is preferred.
Responsibilities
- Checking guests in and out of resort in a warm and friendly manner
- Being knowledgeable of all the features and amenities, and daily programming of the resort
- Utilizing the resort's property management system
- Providing excellent customer service
- Communicating all guest requests with appropriate departments
- Assisting booking reservations as requested
- Assisting the resort's concierge as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
251-500 employees
