Guest Operations Analyst
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About The Position
Working at Breeze Airways is an exciting endeavor and a serious commitment to bring 'The World's Nicest Airline' to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: 'To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.' The Guest Operations Analyst serves a critical function within the daily operation to manage recovery for our Guests on a large scale. This role is responsible for sending flight-level notifications regarding disruptions. They issue compensation during flight disruptions and leverage critical thinking to accommodate and, in some cases, compensate our traveling guests during irregular operations. They proactively address issues for stations at a flight and individual Guest level. The Analyst works with stations and the IOCC during real-time events to provide scalable solutions to recovery. They are responsible for keeping the IOCC and Guest Empowerment Teams informed during disruptions, including advising of disruptions for staffing, and informing of fare increase waivers. They liaise with other internal teams during events impacting guests and contribute to ensuring an excellent Guest experience.
