Guest Lodge and Reservations Manager FT – 6722

Coast Guard Exchange•Novato, CA

4d•$52,196

About The Position

Reporting to the Recreation and Lodging Manager, this position directs all daily Lodging and Reservations operations including but not limited to managing the RV Storage lots. Responsible for overall management and day-to-day operations of Guest Lodging. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Ensures staff receive proper training to fulfill the requirements of their positions. Supervises and coordinates the activities of assigned NAF segments such as housekeeping/custodial workers, maintenance workers, and desk clerks. Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Completes evaluations, performs counseling, instructs subordinates on work and administrative matters, resolves complaints and grievances, and proactively takes steps to improve the quality of work performed. Maintains good customer and employee relations, resolves issues regarding lodging services, amenities and policies. Manages the ordering, storage, and distribution of all supplies, furniture, and equipment related to Guest Lodging and Reservations. Works flexible hours including weekends and occasional evenings. Establishes standards for cleanliness and productivity and ensures compliance. Conducts daily room inspections for compliance with established standards and confers with staff to resolve production and personnel issues. Assists with any and all MWR sponsored or related events; including but not limited to supervising, transporting equipment, set up and tear down and cleanup of tables, chairs, trashcans, signs, and other equipment as needed. Assists with operations of events; distributing and collecting tickets, equipment, prizes, and other MWR items as needed. Retrieves packages from the Supply warehouse and delivers to the appropriate MWR Facility. Make decisions about local procurement when equipment and materials are need for MWR supported events or daily operations; this may include going to local stores to pick up and transport back to Novato Temporary Housing. Other duties as assigned.

Requirements

High school diploma or GED.
Experience in customer service, with working knowledge of retail sales and cashiering and inventory control.
Knowledge of basic accounting and cash handling and general office practices.
Experience with Microsoft Programs Word, Excel and Outlook.
Supervisory or leader experience.
Ability to routinely lift 10 pounds and occasionally lift 35 pounds and stand for long periods.

Nice To Haves

Experience with Wix, Ecwid and Payeezy or similar website development and/or ecommerce software.
Experience with installing cable and internet and performing troubleshooting in a variety of settings.
Experience handling ticket sales both in person and online.

Responsibilities

Directs all daily Lodging and Reservations operations including but not limited to managing the RV Storage lots.
Responsible for overall management and day-to-day operations of Guest Lodging.
Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
Ensures staff receive proper training to fulfill the requirements of their positions.
Supervises and coordinates the activities of assigned NAF segments such as housekeeping/custodial workers, maintenance workers, and desk clerks.
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Completes evaluations, performs counseling, instructs subordinates on work and administrative matters, resolves complaints and grievances, and proactively takes steps to improve the quality of work performed.
Maintains good customer and employee relations, resolves issues regarding lodging services, amenities and policies.
Manages the ordering, storage, and distribution of all supplies, furniture, and equipment related to Guest Lodging and Reservations.
Establishes standards for cleanliness and productivity and ensures compliance.
Conducts daily room inspections for compliance with established standards and confers with staff to resolve production and personnel issues.
Assists with any and all MWR sponsored or related events
Retrieves packages from the Supply warehouse and delivers to the appropriate MWR Facility.
Make decisions about local procurement when equipment and materials are need for MWR supported events or daily operations