Guest Greeter

Confluence Health

3d•$17 - $26

About The Position

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation; Medical, Dental & Vision Insurance Flexible Spending Accounts & Health Saving Accounts Paid Time Off Generous Retirement Plans Life Insurance Long-Term Disability Gym Membership Discount Tuition Reimbursement Employee Assistance Program Adoption Assistance Shift Differential For more information on our Benefits & Perks, click here! Summary The Guest Greeter courteously and professionally welcomes and assists patients, their families, and visitors, directing them to the appropriate healthcare services and locations within a Confluence Health Facility. Assists with inquiries and provides outstanding customer service in all interactions. Position Reports To: Volunteer Customer Services Manager

Requirements

High School diploma or equivalent (GED).
Basic Computer Skills
Previous public contact experience required, ideally in a medical setting.
Ability to relate to the public in a warm and cheerful manner.
Ability to read, write and orally communicate effectively using the English language.
Must relate effectively with providers, staff, patients and public and function as part of a team.
Must be able to work independently with minimal supervision; to reason and think logically to solve problems; to use judgment and make decisions; to respond calmly in emergency situations; to maintain strict confidentiality of all patient information and able to function in a fast-paced environment.

Nice To Haves

Not Specified

Responsibilities

Greets and converses with patients, visitors, and staff, directing them to the appropriate healthcare services location or provider offices.
Observant and alert for patient/visitor needs for assistance at the entrances.
Knowledgeable about Confluence Health services, personnel, and campus/hospital layout.
Able to use EPIC to provide directions and information to patients and visitors as needed.
Answers questions via telephone and in person.
Maintains Flower logbook.
Assist with lost and found items.
Maintains daily visitor log.
Reports monthly statistics
Monitors the overall appearance of the facility entrance.
Maintains Supplies
Transports patients around the clinic/hospital campus, to and from appointments, only as needed.
Creates workorders for repairs
Required to maintain active Basic Life Support (CPR) certification
Other duties as assigned
Demonstrate Standards of Behavior and always adhere to the Code of Conduct in all aspects of job performance.