Guest Experience | Part-Time | UPMC Events Center
About The Position
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview As a member of the UPMC Events Center Guest Experience team, you will serve as either a Ticket Taker or an Usher. In this role you will deal directly with guests attending public and private events such as concerts, basketball games, volleyball games, corporate events and many others. You will assist with providing guests information, directions, and overall elite customer service. This positions reports to the Event Manager. This role will pay an hourly rate of $13.50 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026.
Requirements
- Ability to stand for long periods of time
- Ability to work flexible shifts including nights, weekends and holidays
- Effectively communicate and solve problems quickly
- Greet guests in a friendly manner and be professional at all times
- Remain calm in high pressure situations
- One year prior experience in a customer service position preferred
- Have a reliable source of transportation
- Employee must be at least 18 years old
Responsibilities
- Welcome guests to the building, provide directions, and answer any questions that may arise
- Scan tickets and/or keep an accurate turnstile count
- Direct guests to their seats
- Monitor aisles/stairs in assigned section to be kept clear and compliant with fire code
- Provide information on nearest restrooms, concessions, merchandise, box office, or exits
- Resolve guest complaints quickly and exceed the guests’ expectations
- Oversee assigned area for spills or situations requiring staff attention
- Enforce building policies and event procedures
- Possess a positive attitude and facilitate teamwork and respect among co-workers
- Provide exceptional customer service to all guests
- Other duties as assigned
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
