Guest Experience | Part-Time | UPMC Events Center

Oak View Group•Moon Township, PA

2d•$14

About The Position

As a member of the UPMC Events Center Guest Experience team, you will serve as either a Ticket Taker or an Usher. In this role you will deal directly with guests attending public and private events such as concerts, basketball games, volleyball games, corporate events and many others. You will assist with providing guests information, directions, and overall elite customer service. This positions reports to the Event Manager.

Requirements

Ability to stand for long periods of time
Ability to work flexible shifts including nights, weekends and holidays
Effectively communicate and solve problems quickly
Greet guests in a friendly manner and be professional at all times
Remain calm in high pressure situations
One year prior experience in a customer service position preferred
Have a reliable source of transportation
Employee must be at least 18 years old

Nice To Haves

One year prior experience in a customer service position preferred

Responsibilities

Welcome guests to the building, provide directions, and answer any questions that may arise
Scan tickets and/or keep an accurate turnstile count
Direct guests to their seats
Monitor aisles/stairs in assigned section to be kept clear and compliant with fire code
Provide information on nearest restrooms, concessions, merchandise, box office, or exits
Resolve guest complaints quickly and exceed the guests’ expectations
Oversee assigned area for spills or situations requiring staff attention
Enforce building policies and event procedures
Possess a positive attitude and facilitate teamwork and respect among co-workers
Provide exceptional customer service to all guests
Other duties as assigned