Guest Experience Team Lead

LEGOLAND Discovery Centre • Schaumburg, IL

78d • $17

About The Position

Join our team at LEGOLAND Discovery Center Schaumburg as a Guest Experience Shift Lead, where you will be the hero of our guests’ day! This role is perfect for a natural-born leader with a passion for fun, families, and unforgettable experiences. You will create engaging, interactive experiences that leave a lasting impression and inspire outstanding guest service.

Requirements

• High school diploma or equivalent required.
• Previous guest service or hospitality experience is a must.
• A love for entertaining children and families in a fun, energetic environment.
• Strong communication skills and the ability to train, guide, and lead others.
• A bubbly, outgoing personality with a passion for teamwork and leadership.

Responsibilities

• Deliver WOW-worthy moments by creating engaging, interactive experiences.
• Be a visible leader who supports the team and inspires outstanding guest service.
• Work closely with operations management to keep the attraction running smoothly and efficiently.
• Train and coach Guest Experience Hosts to deliver LEGOLAND’s world-class service.
• Resolve guest concerns with positivity, professionalism, and a can-do attitude.
• Champion health & safety standards and encourage your team to do the same.
• Act as a Fire Marshal and First Aider when needed.
• Maintain a clean, safe environment for guests and team members.
• Log all incidents accurately and ensure compliance with safety regulations.
• Support the onboarding and training of new team members.
• Help track training completion and sign-offs.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge.
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work.
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED