Guest Experience Supervisor

Dash In • Indian Head, MD

95d

About The Position

Join Dash In as our Guest Experience Supervisor! Dash In is more than a convenience store—it’s a community-focused brand that’s part of the Wills Group family. With over 50 locations across the Mid-Atlantic, Dash In combines high-quality food, fuel, and retail services to create a one-stop destination for our guests. From freshly prepared food to top-tier customer service, we aim to redefine what a convenience store can be. We are proud to be Great Place to Work Certified™ and recognized as Fortune's Best Workplace in Retail™, reflecting our commitment to creating an exceptional environment for our team members and guests alike. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do!

Requirements

• Minimum 1 year of experience in food service or retail supervisory role or equivalent.
• High school diploma or equivalent (2-year college degree preferred).
• Drive for results and ability to adapt to change with attention to detail.
• Strong interpersonal and communication skills.
• Ability to lift up to 50 lbs. and ability to use POS technology.
• Successful completion of background check and drug screening.

Nice To Haves

• Active ServSafe certification.

Responsibilities

• Collaborate with the Guest Experience and Store Managers to build and train a high-performing team, ensuring smooth front-of-house operations and equipping your team with the tools to deliver exceptional guest experiences.
• Proactively engage with guests, addressing their questions and concerns while supporting associates in maintaining a 'no wait' experience.
• Monitor customer flow, open registers as needed, and uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Communicate effectively with the Guest Experience Manager regarding ordering and inventory needs, and complete assigned tasks as directed by the Guest Experience and Sr. Store Managers.
• Demonstrate strong multitasking and problem-solving abilities, with a focus on delivering exceptional guest experiences through excellent people skills.

Benefits

• Up to 3 weeks of PTO, including vacation, sick leave, and personal days PLUS 9 holidays with bonus pay and 2 paid service days per year.
• 100% tuition reimbursement.
• Affordable medical, dental, and vision plans with HSA option.
• Paid Parental Leave.
• Pet insurance, basic life insurance, and short-term disability.
• Employer 401(k) match up to 7%.
• Extensive training programs.
• Free coffee, fountain beverages, and discounts on fresh food and car washes.
• Discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees