Guest Experience Specialist

The Escape Game • Jacksonville, FL

87d

About The Position

As a Guest Experience Specialist at The Escape Game, you will play a crucial role in creating memorable experiences for our guests. Your primary responsibility will be to ensure that every guest feels welcomed and valued, contributing to the overall mission of delivering EPIC interactive experiences. You will engage with guests, assist them throughout their visit, and ensure that their experience is seamless and enjoyable. This position requires a passion for customer service and a commitment to excellence in every interaction.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer service experience is preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Experience in hospitality or entertainment industries.
• Knowledge of escape room games and concepts.

Responsibilities

• Welcome guests and provide them with information about the escape games.
• Assist guests with the booking process and answer any questions they may have.
• Ensure that the game rooms are set up and ready for guests before each session.
• Monitor the games and provide hints or assistance as needed during gameplay.
• Gather feedback from guests to improve the overall experience.
• Maintain a clean and organized work environment.

Benefits

• Flexible scheduling
• Employee discounts
• Opportunities for career advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed