Guest Experience Specialist

Victra - Verizon Wireless Premium Retailer • Raleigh, NC

47d

About The Position

Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Specialist, you will help Victra provide impeccable customer service.

Requirements

• High School diploma or equivalent
• 1-2 years of experience in a customer service setting
• Proficient in Microsoft -- Word, Excel, PowerPoint, Outlook
• Must be an effective communicator- clear and professional exchange with an ability to understand verbal cues.
• Ability to remain at your workstation for extended periods of time
• Work in an open call center environment
• Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative

Nice To Haves

• Previous help desk experience is helpful, but not required.

Responsibilities

• Respond to guest inquiries and posting over a variety of platforms
• Research and resolve guest escalations using a first contact resolution discipline
• Track guest feedback to identify gaps and training opportunities to strengthen guest experience for increased return business
• Work closely cross departmentally to minimize guest escalations
• Create presentations with captured guest experience data to improve the guest experience
• Answer incoming calls, emails, chats to resolve guest concerns and escalations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees