Guest Experience Specialist, Summer Seasonal

Mississippi Aquarium•Gulfport, MS

4d•Onsite

About The Position

The Guest Experience Specialist position will educate guests on the static and live exhibits and engage guests in relevant conservation messaging throughout the Aquarium. This position will use their public speaking skills to provide exceptional customer service for people of all ages and diverse backgrounds. Additionally, the Guest Experience Specialist will work closely with other members of the Guest Experience & Education team and provide support for all areas of the Mississippi Aquarium.

Requirements

Minimum high school diploma or GED
Minimum 1-year experience in a customer-service based role
Excellent customer service skills
Ability to work independently and part of a team.
Must be able to work in adverse weather conditions, as well as remain in one area for large blocks of time.
Strong public speaking skills and desire to work with the public
Comfortable in large crowds of people with diverse backgrounds and ages.

Nice To Haves

Consistently looking forward, focused, ready to listen
A heart for service, always willing to provide support to fellow team members
Must be able to communicate needs and issues effectively
Highly organized self-starter maintaining high standards
Have an awareness and interest in the conservation of aquatic environments and their inhabitants
Innovative, creative thinker; not afraid to propose something new and inspire others to do the same
Proactive in finding solutions, productive, and efficient

Responsibilities

Create meaningful connections with guests and inspire learning opportunities for aquarium visitors.
Use public speaking techniques and skills to teach guests about the live and static exhibits inside and outside the aquarium.
Communicate with guests in a positive and courteous manner.
Follow all aquarium guest and safety procedures.
Answer guest questions regarding a wide variety of aquarium topics and assist in wayfinding around the aquarium.
Assist with the flow of foot traffic and congested spaces throughout the aquarium.
Assist with special events and other programs as needed.
Represent Mississippi Aquarium in a positive manner by maintaining a service-oriented attitude and delivering exceptional customer service.
Assist in maintaining aquarium grounds and displays.
Open and close aquarium exhibits and monitors.
Attend all relevant meetings and trainings.
Utilize excellent customer service and innovation to address challenges and find solutions.
Work weekends, evenings, holidays, and overnights when necessary.