Guest Experience Specialist-Carolina-Full Time

Pinehurst Careers • Pinehurst, NC

3d

About The Position

The primary purpose of this position is to serve as a specialized customer service representative for guests of Pinehurst Resort. All duties are to be performed in accordance with the direction and goals determined by the Front Office Management Team and Pinehurst Resort.

Requirements

• Associate's degree and a minimum of six months related experience; or an equivalent combination of education and experience.

Responsibilities

• Have knowledge, promote and explain resort packages and policies
• Keep and develop a supply of daily activity sheets, children's programs, maps, etc.
• Assist guests with on property items such as golf clubs, umbrellas, BMW’s, personal items, etc.
• Respond to all guest concerns immediately
• Review resumes and site visits for relevant information
• Review incoming arrivals and prepare for VIP & returning guests
• Create reports and templates for multiple departments to identify special guests and their needs
• Provide personalized meet and greet services to special guests
• Assign rooms daily and weekly for VIP’s, social and corporate groups and site visit guests
• Oversee daily, weekly and monthly room availability control; Maintaining proper building and bedding assignments
• Obtain and schedule recreation activities and other recreation needs
• Order flowers, food and retail items couples with welcome notes and other amenities for VIP and special guests.
• Schedule appointments, tee times and dining reservations for guests internally or externally.
• Assist with reservations at hotels, restaurants, airlines and other facilities
• Provide information to guests on resort amenities and surrounding areas of interest and offer maps and directions.
• Maintain a courteous and professional attitude toward members, resort guests and employee partners
• Assist guests in sending and receiving packages or golf clubs.
• Generate two way communication with guests, before, during and after their stay by Phone, Text, Email and Mail correspondence.
• Responsible for being a team player within the Resort
• Attendance at all regularly scheduled meetings, committee functions and special event meetings as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees