Guest Experience Specialist (Part-Time)

Country Music Foundation Inc•Nashville, TN

54d

About The Position

The Country Music Hall of Fame and Museum is recruiting a seasoned Guest Experience Specialist to provide excellent customer service to insure a personal and pleasant museum experience for our guests. Duties include serving as an ambassador for the Museum, RCA Studio B, and Hatch Show Print.

Requirements

Customer service is crucial!
Communications, public speaking, and organizational skills are a must
An open, friendly attitude and pro-active sales skills are also essential
Prior customer service and cash-handling experience is required
Versatility is key, as the ideal candidate must be able to multi-task in a fast-paced work environment
Must be able to stand for long periods of time and work a flexible schedule, including weekends and some evenings

Nice To Haves

Knowledge of the Nashville area and its music history is a plus.
Fluency in a second language is a plus

Responsibilities

Actively sell the museum, membership, Historic RCA Studio B, and Hatch Show Print Tour admissions along with other tour options and packages in order to meet department goals
Assist, answer questions and navigate museum visitors throughout their visit
Be able to provide information about not only the Museum but also Nashville as a tourist destination
Operate Tessitura ticketing and reservation system to process walk-up sales, voucher redemptions, member and guest check-in, and refunds
Follow all cash-handling protocols to ensure accurate and efficient sales transactions
Work after-hours special events as needed

Benefits

Competitive Pay
Paid Vacation and Sick Days
Paid Floating Holidays (1)
Time and a Half Holiday Pay
401(K) with Potential for Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
Volunteering and Community Engagement Opportunities