Guest Experience Specialist

The NOW Greenwood Villiage•Greenwood Village, CO

1d•$19 - $21

About The Position

The NOW Massage was created as a peaceful oasis where guests can disconnect from the outside world and reconnect with themselves. Our mission is to make high-quality, customizable massage therapy accessible—without the time commitment or cost of a traditional spa. As an Experience Guide , you play a key role in creating that escape for every guest who walks through our doors. From the moment they arrive, you help set the tone for a calm, welcoming, and elevated experience. Our beautifully designed boutiques have been widely recognized by the press and influencers for their elevated aesthetic, inspired by serene destinations from around the world. With locations open from coast to coast and continued growth ahead, The NOW Massage is bringing its thoughtfully crafted services, healing products, and signature design to communities across the United States. Joining The NOW means becoming part of a supportive team dedicated to wellness, hospitality, and creating meaningful experiences for our guests every day. Job Summary The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guests massage with enhancements, and handling payment for services performed.

Requirements

Sales and service-related experience preferred.
Must be detail-oriented and have ability to multi-task
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Enjoy working with people and possess a friendly and outgoing personality.
Possesses problem-solving, basic math, and troubleshooting skills.
Excellent communication, listening and computer skills. Must be a team player.
Be able to work independently and as a team.
Must be able to work nights, weekends and some holidays.

Responsibilities

Provide top-level service for guests and team members.
Warmly greet and check in guests.
Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
Accurately and effectively book, edit, and cancel massage appointments.
Open/close the boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest and team areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Know and be able to articulate The NOW mission.