Guest Experience Specialist
About The Position
This role is about creating memorable and unique guest experiences, going beyond traditional check-in and check-out. Guest Experience Specialists are expected to take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role extends beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and perform necessary tasks. This includes processing operational needs, addressing guest requests, completing reports, delivering quality meals, and sharing local area highlights, ensuring transactions feel like part of the overall experience. Critical aspects of the job also include creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
Requirements
- Ability to be on their feet and moving around (stand, sit, or walk for an extended time)
- Ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance)
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Nice To Haves
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay
- Take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset
- Process operational needs
- Address guest requests
- Complete reports
- Deliver quality meals
- Share the highlights of the local area
- Create a safe work place
- Follow company policies and procedures
- Maintain confidentiality
- Protect company assets
- Uphold quality standards
- Ensure uniform, personal appearance, and communications are professional
Benefits
- A wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
