Guest Experience Specialist

Marriott • Irving, TX

10h • Onsite

About The Position

The Guest Experience Specialist role at Marriott International is designed to create memorable and unique guest experiences, moving beyond traditional check-in and check-out processes. Specialists are empowered to deliver a wide range of services throughout a guest's stay, taking ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. This includes handling operational needs, guest requests, reports, meal delivery, and sharing local highlights. Critical to success in this role are creating a safe workplace, adhering to company policies, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional appearance and communication. Residence Inn by Marriott aims to help guests thrive during long stays by offering spacious suites with full kitchens and service with a human touch. Joining Residence Inn means becoming part of Marriott International's portfolio of brands, fostering teamwork and a service culture focused on long-stay guests.

Requirements

• Ability to stand, sit, or walk for an extended time
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience
• Supervisory Experience: No supervisory experience
• License or Certification: None

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay
• Take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset
• Process operational needs
• Address guest requests
• Complete reports
• Deliver quality meals
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED