Guest Experience Specialist

Marriott International • Memphis, TN

401d

About The Position

The Guest Experience Specialist at Marriott is responsible for creating memorable and unique experiences for guests throughout their stay. This role goes beyond traditional front desk duties, focusing on a 'guest first' mindset and taking ownership of the guest experience in various areas of the hotel. The specialist is empowered to address guest requests, process operational needs, and ensure quality service, all while maintaining professionalism and adhering to company policies.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is needed.

Responsibilities

• Deliver a wide range of services to enhance the guest experience.
• Process operational needs and address guest requests promptly.
• Complete reports and deliver quality meals to guests.
• Share highlights of the local area with guests.
• Maintain a safe workplace and uphold company policies and procedures.
• Ensure confidentiality and protect company assets.
• Maintain professional appearance and communication at all times.
• Perform physical tasks such as moving, lifting, and carrying objects weighing up to 25 pounds.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED