Guest Experience Specialist - RDU - Part-Time

Signature Flight Support • Morrisville, NC

81d • $18 - $20

About The Position

As a Guest Experience Specialist, you are often the first and last impression our guests have - making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments. Whether you're greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust. This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

Requirements

• High School Diploma or General Education Degree (GED).
• At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.
• Must possess a valid state driver's license.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge.
• Must be legally authorized to work in the jurisdiction of employment.
• Ability to drive standard and automatic transmission vehicles is preferred.

Nice To Haves

• Experience with conflict resolution in a hospitality environment is preferred.
• Ability to communicate clearly in English with others in person, via telephone, radio communicators, and in writing.
• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.
• Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions).
• Ability to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.
• Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.
• Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Ability to use a computer, learn necessary company software and timely complete Signature's training programs.

Responsibilities

• Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
• Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner.
• Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures.
• Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
• Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner.
• Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team.
• Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.
• Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris.
• Promote and sell the Company's services and products to aircraft passengers and crew.
• Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required.
• Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
• Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Create accurate records pertaining to time worked and activities and services performed.

Benefits

• Pay range for this position is $18 to $20 / hour.

What This Job Offers

• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED