Guest Experience Specialist/ Phone Sales

Vio Med Spa • Germantown, TN

438d • $33,280 - $37,440

About The Position

The Guest Experience Specialist (GES) at VIO Med Spa plays a crucial role in ensuring an exceptional experience for guests from the moment they make contact. This position involves coordinating with the Spa Manager and other specialists to deliver high-quality service, manage bookings, and convert leads into appointments. The GES embodies the company's core values and is responsible for maintaining a clean and organized workspace while supporting the overall operations of the spa.

Requirements

• Experience in telemarketing or lead calling.
• Thorough knowledge of spa services and treatments.
• Excellent interpersonal and customer service skills.
• Strong organizational and time management abilities.
• Ability to learn and sell products and services effectively.

Nice To Haves

• Experience in the med spa industry.
• Familiarity with cosmetic and non-cosmetic treatment options.

Responsibilities

• Coordinate with the Spa Manager to ensure guest satisfaction and operational success.
• Manage guest scheduling and ensure timely service delivery.
• Call warm leads and convert them into bookings.
• Respond to guest inquiries and manage the guest intake process.
• Maintain a clean and organized workspace.
• Support sales processes and represent the VIO Med Spa brand effectively.
• Assist with inventory management and revenue generation.
• Resolve customer support matters as needed.

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Competitive base pay and bonus structures
• PTO accrual available starting day 1
• Continued education opportunities
• Career progression plans

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: No Education Listed