Guest Experience Specialis

Schulte Hospitality Group•Hollywood, FL

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Guest Experience Specialist to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Minimum of  years in hotel customer service experience
Minimum of 1 year of concierge experience or like position
Minimum of High School education, post-high school education preferred

Nice To Haves

OnQ and Kipsu working knowledge preferred
Outgoing personality
Ability to communicate effectively verbally and written
Team player
Ability to exceed expectations of guests
Customer service focus

Responsibilities

Manage hotel amenity program, reviews options with guests, prepares, and delivers them as assigned and needed
Review current and upcoming VIP arrival
Inspect VIP rooms and pre-set amenities
Reach out to each VIP and special occasion guests 1 week prior to their arrival
Reach out to each VIP and special occasion guest during their stay
Review incoming packages and special rate code guests
Review all group resumes and be knowledgeable of group contacts and group goals
Gain familiarity and be the expert on property for information on the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests
Personally develop relations with well-established services: baby-sitters, florists, beauty and barber shops, in room spa services, local convention and visitor bureau, and local venues
Be familiar with all local events and activities and communicate those events to entire staff
Recommends community activities to guests
Work with housekeeping when lobby and public area needs attention and ensures it is presentable by organizing books, fluffing pillows, wiping down high touch areas
Assist Front Desk with phones, guest communication, check-ins and check-outs when necessary
Assist leadership with maintaining Pass-On log with Front Office team
Observe Front Office, F&B, and Valet guest interactions. Encourage positive and informative guest encounters through communication with associates
Other duties as assigned

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!