Guest Experience Shift Lead

LEGOLAND Discovery CentrePlymouth Meeting, PA
3d$18

About The Position

What you'll bring to the team This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Qualifications & Experience .

Requirements

  • High school diploma or GED required
  • Experience in attractions, entertainment, or service-based roles preferred
  • Proven customer service and guest interaction skills
  • Passion for entertaining children and families
  • Ability to train, coach, and develop others effectively
  • Fun, outgoing, and confident leadership style
  • Strong communication and motivational skills
  • Commitment to delivering top-tier guest experiences

Responsibilities

  • Act as Supervisor on Duty , keeping Admissions running smoothly
  • Assign, support, and motivate front-line teams to be truly guest-obsessed
  • Manage queues and guest flow safely and efficiently during peak times
  • Champion health, safety, and compliance across all departments
  • Resolve guest issues quickly by coordinating with the right teams
  • Train and develop Hosts (ride safety, food safety, retail standards & more)
  • Coach performance, empower guest recovery, and elevate service standards
  • Jump in where needed—training, scheduling, engagement, and support

Benefits

  • Health care options (medical, dental, and vision plans)
  • Paid Time Off (PTO)
  • Merlin Magic Pass for friends and family to enjoy the parks and attractions
  • Recognition programs and rewards
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
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