Guest Experience Sales Leader

Hand & Stone - 15600 PCB Pwky - Panama City Beach, FLPanama City Beach, FL
139d

About The Position

Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. If you love leading people, celebrating wins, and creating memorable experiences for customers — this role is for you! Leading two thriving spas (Panama City Beach & Destin), you’ll step into a true multi-unit leadership role where you’ll recruit, train, and inspire our teams to achieve amazing results.

Requirements

  • 2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred).
  • A high emotional IQ motivator who thrives on coaching and team development.
  • Goal-oriented with a proven track record of driving results.
  • An excellent communicator who inspires positivity and accountability.
  • Someone who leads from the front desk and breakroom — not from the office.

Responsibilities

  • Lead daily huddles that energize and align the team. Lead by example, walk the talk.
  • Build, coach, and motivate a team to crush sales and membership goals.
  • Keep the customer experience at the heart of everything — from check-in to check-out.
  • Celebrate wins, recognize talent, and grow your team’s confidence and skills.
  • Roll out promotions, contests, and community events that bring the spa to life.
  • Own the numbers — track results and turn insights into action plans that win.

Benefits

  • SIMPLE IRA w/ 3% match
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources
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