Guest Experience Rockstar (Guest Service Representative)

Golder Hospitality Properties • Minnetonka, MN

9d • $16

About The Position

Join Our Team as a Front Desk Rockstar! In hospitality, first impressions mean everything—and that’s where you come in. As a Front Desk / Guest Service Representative , you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience . You set the tone for every stay, creating moments that guests remember long after checkout. If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

Requirements

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Nice To Haves

• Hospitality or customer service experience is a plus—but the right attitude and personality matter most!

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences

Benefits

• Competitive Wages
• PTO
• Hotel Discounts
• Bonus Plan
• holiday pay and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed