Guest Experience Representative

San Jose Earthquakes Management • San Jose, CA

370d • $43,680 - $43,680

About The Position

The Guest Experience Representative at San Jose Earthquakes serves as a front-line representative responsible for ensuring the safety and security of Earthquakes Stadium while creating positive and memorable experiences for guests on event days. This seasonal position requires flexibility in hours and the ability to work during home games and other stadium events as needed.

Requirements

• Must be at least 18 years of age.
• Excellent problem solving and conflict resolution skills.
• Excellent interpersonal and leadership skills with a diverse staff and fan base.
• Experience communicating in a fast-paced and sometimes stressful working environment.
• Strong verbal communication skills (bilingual a plus).
• Ability to simultaneously handle multiple tasks and adapt to change.
• Required to work every Quakes home game, with shifts generally starting 2.5 hours prior to kick-off.

Responsibilities

• Act as a front line representative assisting with guests and staff at all entry points of the Stadium.
• Secure gates and access points to ensure guests do not enter without an appropriate ticket/credential.
• Direct fans around the facility, ensuring the safety of staff and guests and communicating stadium policies to guests.
• Work locations may be inside the stadium, outside the main gates, and/or other duties as assigned.
• Provide guidance and direction to guests entering the stadium through magnetometers, including examining containers/bags.
• Report escalated incidents to dispatch.
• Receive training in guest evacuation procedures and procedural response to medical incidents, and be knowledgeable in all procedures.
• Recognize potential hazards and observe appropriate precautions with guests.

Benefits

• Pay Rate is $21.00/hr.
• Opportunity for monetary bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed