Guest Experience Representative
About The Position
The Guest Experience Representative serves as a first point of contact by greeting and assisting all individuals entering the campus to ensure remarkable patient and family experience. Service is consistently provided from entry to exit. Responsible for greeting and wayfinding to patients, visitors, and vendors, and provide transport assistance from curbside to facility when needed. Enhances Hudson Hospital's customer service image by addressing the broad spectrum of needs, and/or concerns and completes in a professional, friendly, and efficient manner. Partners with hospital departments and leaders to deliver excellent service to patients, visitors, families, vendors, and staff with minimal supervision. Provides assistance in partnership with clinical staff and security, to maintain a safe and secure campus.
Requirements
- Minimum 2 years of customer service experience.
Nice To Haves
- High School Diploma/GED
- Previous experience with multi-phone line system, Microsoft Office, electronic medical records
Responsibilities
- Greeting and assisting all individuals entering the campus
- Wayfinding to patients, visitors, and vendors
- Provide transport assistance from curbside to facility when needed
- Addressing the broad spectrum of needs, and/or concerns
- Partners with hospital departments and leaders to deliver excellent service to patients, visitors, families, vendors, and staff with minimal supervision
- Provides assistance in partnership with clinical staff and security, to maintain a safe and secure campus
Benefits
- Health, vision and dental insurance
- 403b retirement program
- Competitive paid time off (PTO)
- Short-term disability pay, long-term disability and life insurance options
- Flexible spending accounts (FSAs)
- Education reimbursement
- Employee assistance programs (EAP), an employee well-being program
- Free parking
- Employee recognition and rewards.
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What This Job Offers
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
501-1,000 employees
