Guest Experience Representative - Wish-A-Fish

Mall of America•East Rutherford, NJ

1d•Onsite

About The Position

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR. For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official. Key Objective(s) The main purpose of the Guest Experience Representative (Wish-A-Fish) is to: Assist guests with aquatic needs and contribute to a positive shopping experience. Responsibilities include learning about fish care and sales, ensuring the health and cleanliness of aquarium displays, and supporting daily store operations.

Requirements

Must be at least 16 years of age.
Ability to multi-task in a fast paced, sometimes stressful environment.
Strong verbal and written communication skills.
Basic math skills.
Interpersonal skills - working alone and with team.
Must be available holidays, days, evenings, and weekends

Nice To Haves

An interest in marine life preferred.
This position requires flexible availability Monday through Sunday, days, evenings, overnight, holiday and weekends.
Previous cash handling experience preferred.
Previous guest service experience preferred.
Basic knowledge of computers is preferred.
Point of Sale experience preferred.

Responsibilities

Greet guests and answer inquiries about fish, aquarium supplies, and general care.
Learn about various fish species and recommend appropriate products based on guests’ inquiries.
Provide basic information on fish care, water quality, and aquarium setup, and help guests troubleshoot common issues.
Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
Ensure retail storefronts are clean and presentable.
Communicate inventory levels to the leadership team.
Clean and maintain aquariums and fish tanks to ensure a clean and healthy environment for the fish.
Perform basic water tests and assist with water changes as needed.
Monitor fish health and report any concerns to senior staff.
Feed and care for fish as needed.
Assist with stocking shelves and organizing merchandise displays.
Help maintain cleanliness and organization of the store.
Perform opening and closing duties as assigned.
Listen to guest issues and direct the matter to appropriate staff for resolution.
Direct and queue guests for entrance lines during peak times.
Guide guests to exits or provide other instructions or assistance in case of emergency.
Coordinate American Dream lost and found program.
Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.
Maintain the knowledge of American Dream and Guest Experience department policies and procedures.
Provide support in other work areas/departments as needed.
Perform other duties as assigned.