Guest Experience Representative - Wish-A-Fish

Mall of America•East Rutherford, NJ

2d•Onsite

About The Position

The main purpose of the Guest Experience Representative (Wish-A-Fish) is to: Assist guests with aquatic needs and contribute to a positive shopping experience. Responsibilities include learning about fish care and sales, ensuring the health and cleanliness of aquarium displays, and supporting daily store operations.

Requirements

This position requires flexible availability Monday through Sunday, days, evenings, overnight, holiday and weekends.
Must be at least 16 years of age.
Ability to multi-task in a fast paced, sometimes stressful environment.
Strong verbal and written communication skills.
Basic math skills.
Interpersonal skills - working alone and with team.

Nice To Haves

An interest in marine life preferred.
Previous cash handling experience preferred.
Previous guest service experience preferred.
Basic knowledge of computers is preferred.
Point of Sale experience preferred.

Responsibilities

Greet guests and answer inquiries about fish, aquarium supplies, and general care.
Learn about various fish species and recommend appropriate products based on guests’ inquiries.
Provide basic information on fish care, water quality, and aquarium setup, and help guests troubleshoot common issues.
Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
Ensure retail storefronts are clean and presentable.
Communicate inventory levels to the leadership team.
Clean and maintain aquariums and fish tanks to ensure a clean and healthy environment for the fish.
Perform basic water tests and assist with water changes as needed.
Monitor fish health and report any concerns to senior staff.
Feed and care for fish as needed.
Assist with stocking shelves and organizing merchandise displays.
Help maintain cleanliness and organization of the store.
Perform opening and closing duties as assigned.
Listen to guest issues and direct the matter to appropriate staff for resolution.
Direct and queue guests for entrance lines during peak times.
Guide guests to exits or provide other instructions or assistance in case of emergency.
Coordinate American Dream lost and found program.
Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.
Maintain the knowledge of American Dream and Guest Experience department policies and procedures.
Provide support in other work areas/departments as needed.
Perform other duties as assigned.