Guest Experience Representative - INTRUST Bank Arena

ASM Global • Wichita, KS

134d

About The Position

Provide exceptional customer service to our guests. Assignments will vary and may be rotated to meet the needs of each event.

Requirements

• Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Friendly and personable.
• Excellent customer service skills required.
• Maintain proper grooming and dress code standards.
• Must work well with others.
• Positive attitude and neat appearance.
• Must speak and understand English.

Responsibilities

• Attend event briefing making notes of any changes on information sheet.
• Assist guests in finding their correct seats as well as other locations they may ask about (i.e. restrooms, ATM, concession locations).
• Provide the primary level of guest assistance throughout the venue.
• Required to have a thorough knowledge of building policies, procedures, and event requirements.
• Distribute venue information and updates.
• Be available to listen to guests' compliments and complaints and report them to your supervisor.
• Provide ADA services as needed and requested.
• Work with supervisor or manager with relocations for guests with trouble seats or ADA requirements when applicable and available.
• Make people feel special.
• Keep floors and aisles clear of obstructions.
• Report any suspicious activity to your supervisor.
• Must work a combination of all events, including but not limited to Thunder Hockey games.
• Regular attendance is an essential job function.
• Position requires the ability to work at all ASM Global venues in Wichita and Andover.
• Other duties as assigned.

What This Job Offers

• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED