Guest Experience Rep

Healthpartners • Saint Paul, MN

232d

About The Position

Regions Hospital is seeking an experienced customer service professional to work in 28 hours/week as a Guest Services Rep. This position will work 9a-5:30p and every other weekend. As a Guest Services Rep you will work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. To serve as a central point of contact by greeting and assisting all individuals entering the hospital to ensure the finest in hospitality and service is consistently provided from entry to exit. Act as the primary resource for other hospital staff and to perform related duties as assigned. Enhances Regions' customer service image by addressing the broad spectrum of needs, and/or concern and completes this in a professional, friendly, and efficient manner.

Requirements

• 1 year of experience in a customer service, patient care or guest service role.

Nice To Haves

• Experience in a healthcare setting.
• Experience in security, law enforcement, or behavioral health.

Responsibilities

• Work cooperatively with all hospital departments and clinics.
• Deliver optimal service to patients, families, and guests.
• Serve as a central point of contact by greeting and assisting individuals entering the hospital.
• Ensure the finest in hospitality and service is consistently provided.
• Act as the primary resource for other hospital staff.
• Address a broad spectrum of needs and concerns in a professional manner.

Benefits

• Medical insurance
• Dental insurance
• 401K with match
• Disability insurance
• Tuition reimbursement
• On-site employee fitness center
• On-site physical therapy clinic for employees
• On-site employee clinic
• Center for Employee Resilience providing support and evidence-based practices.

What This Job Offers

• Job Type: Part-time
• Industry: Professional, Scientific, and Technical Services