Guest Experience (Operations) Lead

Peppa Pig World of Play•Auburn Hills, MI

15d•$15

About The Position

As a Guest Experience (Operations) Lead, you’ll bring the energy and leadership needed to make every day at our attraction unforgettable. You’ll take charge to lead a guest-obsessed team and ensure operations run seamlessly from open to close. Whether it’s managing crowds, jumping into a host role, or coaching team members to shine, you’ll be right in the action—making sure every guest leaves with a smile. If you thrive in a playful, fast-paced environment and love leading by example, this is the role for you! ✨

Requirements

High school diploma or GED required.
Minimum of six months in attractions, entertainment, hospitality, or customer service preferred.
Previous experience leading a team, project, or assignment demonstrating strong leadership and accountability.
Positive, outgoing personality with a passion for guest experience and teamwork.
Flexible and adaptable — thrives in a fast-paced, ever-changing environment.
Excellent in-person communication skills and a calm, professional approach to problem-solving.
Comfortable using office software and technology to support daily operations and recordkeeping.
Reliable, trustworthy, and driven to deliver service that wows every guest.

Responsibilities

Support daily Guest Experience operations to ensure every shift runs efficiently and guest focused.
Motivate, coach, and inspire team members to deliver exceptional service with energy and positivity.
Assign and monitor daily tasks for front-line team members, keeping operations seamless.
Manage queues and guest flow safely during peak periods.
Respond professionally and quickly to guest concerns, collaborating with other departments to create smooth resolutions.
Uphold health, safety, and service standards across all operations.
Assist with training, employee engagement, audits, and development projects.
Lead by example on the floor, modeling fun, teamwork, and top-tier guest service every shift.

Benefits

Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
401(k) Savings Plan: Build your future with our company-matched retirement program.
Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

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