Guest Experience Operations Concierge

Crystal Bridges Museum Of American Art • Bentonville, AR

270d • $15 - $17

About The Position

The Guest Experience Operations Concierge strives to create a positive Guest Experience for all Museum guests, employees, volunteers, and service providers. This position must be flexible while welcoming and coordinating unexpected guests or events. They must always maintain the utmost confidentiality and professionalism and can remain calm and graceful in all situations. This role requires the ability to work well in a fast-paced environment and skilled at multi-tasking. This role is a part of the Call Center Guest Experience Team supporting Crystal Bridges, The Momentary and the entire eco-system so it is imperative that they stay updated on all events, performances, exhibitions, and programming.

Requirements

• High School Diploma or GED and similar experience required; Associate's degree from an accredited institute of higher learning preferred.
• Minimum of two years of experience in guest service or related industry preferred.
• Prior experience working in a fast-paced, high-profile office setting.
• Excellent attendance and punctuality.
• Ability to be patient and flexible while also staying energized and focused on providing an excellent guest experience.
• Ability to multi-task.
• Ability to be a team player.
• Ability to use good judgment.
• Ability to recognize guest service concerns and address professionally.
• Good command of general computer applications and phone skills.

Responsibilities

• Provide excellent customer service to all guests, employees, volunteers and service providers.
• Interact directly with Museum guests in the library and lobby areas.
• Relay information about current and future exhibitions, events and programs to Museum guests.
• Has a solid understanding of the Museum organization and procedures.
• Stay informed and be able to speak easily with guests about museum happenings.
• Works daily with Security regarding guests scheduled to arrive at the Administrative entrance door.
• Maintain an atmosphere in the Library that is subdued and respectful of the space.
• Monitor the admin entry area and Board Room, keeping both areas clean and orderly.
• React quickly and appropriately to any situation that requires immediate attention.
• Answer incoming calls quickly, efficiently and transfer to the appropriate party. Take accurate messages and provide to appropriate party.
• Retrieves administrative mail daily and has it ready for pick-up.
• Monitor the Administration Door in compliance with security procedures.

Benefits

• Compensation Range: $15.50 - $17.50

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED