Guest Experience Manager - Hotel Daphne

Hyatt Hotels Corp.•Houston, TX

36d

About The Position

Hotel Daphne seeks an enthusiastic Guest Experience Manager to join our team. The Guest Experience Manager plays a central role in creating unforgettable, deeply personalized stays for our most discerning guests. This position leads and enhances the full VIP journey - from pre-arrival communication and special arrangements to in-stay experiences and post-departure follow-up. This leader partners with multiple departments across the hotel to ensure our guests receive seamless, anticipatory service that reflects Bunkhouse's high standards. Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.â¯This person may be expected to perform other tasks and duties as needed or as directed.â¯â¯Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Requirements

Calm under pressure and quick to resolve issues
Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Progressive hotel Rooms management experience preferred
Service oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
Able to perform the essential functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting quality standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards
Must be able to sit, stand, and squat frequently.

Responsibilities

Oversee all front desk operations with leadership and integrity
Train, coach, and inspire team members to exceed Hyatt service standards
Develop short- and long-term plans to support both daily operations and long-term goals
Manage scheduling, budgeting, and labor planning to meet performance targets
Respond to guest needs with a proactive, solution-driven approach
Foster strong communication and collaboration with Housekeeping and other departments
Stay informed on hotel promotions, packages, and rates, and ensure your team is as well
Handle guest feedback thoughtfully and take action to ensure satisfaction