Guest Experience Manager

KPMG • Wellesley, MA

54d • $75,000 - $85,000

About The Position

Serves as the Harvest Table marketing and communications liaison on the account leadership team. Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table's culinary and guest service vision. Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception.Scope of Role:Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table's core values and initiatives.

Requirements

• Bachelor's Degree in marketing, communications, public relations, business administration or related field.
• 2-3 years' relevant professional marketing experience.
• Strong written and oral communication skills.
• Efficiency in all Microsoft Office products required.
• Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system.
• High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency.
• Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
• Financial acumen, creative problem-solving ability, and customer savviness.
• A strong value system, unquestioned integrity, and good listening skills.

Nice To Haves

• Efficiency in Adobe Creative Suite, Canva and WordPress preferred.

Responsibilities

• Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.; on-campus residents, commuters, faculty & staff, etc.).
• Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups.
• Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction. This strategic planning is memorialized in an annual client facing marketing plan that serves as a roadmap for the academic year and includes the guest engagement calendar, residential, retail and catering promotions, our social & digital strategy and more.
• Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners.
• Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis.
• Owner of the guest engagement calendar and liaise with cross functional teams to develop and execute all events.
• (Where applicable) Responsible for managing the marketing and communications team (i.e. Digital Specialist, Student brand ambassadors).

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees