Guest Experience Manager

Massage Heights Franchising•Atlanta, GA

21d•$17

About The Position

We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

Requirements

Must have reliable transportation to commute between both of our locations
Must have outstanding customer service and problem-solving skills
Must have a positive attitude and mature temperament
Must have friendly and professional phone etiquette
Must have the ability to objectively receive feedback and integrate it into your work
Must have hospitality experience
Must have the flexibility to work a non-traditional schedule
Ability to multitask and work in a fast-paced environment

Responsibilities

Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
Greet Guests and Members with warm, welcoming, and positive energy
Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
Build rapport with Guest and Members
Present/sell membership programs to new Guests and nonmembers
Retain Members by providing an excellent Guest experience
Achieve individual and Retreat goals

Benefits

401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Be part of a team that encourages growth, has fun, and builds relationships
Free Monthly Massages and Facials
Paid Time Off
Medical Benefits available - Medical, Dental, Vision
401k with up to 4% matching
Employee Assistance Program - Massage Heights Family Fund
Competitive pay with pay raises every 6 months, plus monthly and quarterly bonuses!