Guest Experience Manager - Ambassador

Santikos Entertainment • Lafayette, LA

46d

About The Position

Do you like providing exception service to make someone’s day? Do you like to develop people and work on a team? Do you feel the Force calling you? Then we have the right position for you! Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at our Ambassador location. What would I be doing in this position? Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. (Our guests love feeling special!) Maintain efficiency and productivity while keeping product quality and service consistently high. (Easy stuff.) Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility. Efficiently manage team members to maximize service levels while minimizing labor costs. Ensure implementation of safety standards and monitor for compliance. (Safety is our top priority!) Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business. Prepare and submit required reports, invoices, and other deliverables in a timely manner. (Can’t forget the paperwork…) Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations. Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management. Oversee team members and provide guidance while monitoring their respective departments. (You get to play coach.) Work with senior management for continual development and training. Other duties as assigned. (Always be prepared!)

Requirements

• High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of age
• At least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success
• Flexibility with scheduling – ability to work holidays, nights, and weekends
• Great can-do attitude and willingness to roll up your sleeves with the rest of the team
• Awesome communication skills and ability to positively interact with our guests and team members
• Ability to work in and collaborate with the theater team
• Ability to juggle multiple projects and tasks simultaneously
• Cool motivation skills, with a desire to develop and challenge team members
• Amazing work ethic, organizational skills, attention to detail, dependability… all the attributes of a great manager
• Dependable with attendance – your team and our guests need you!

Nice To Haves

• Associates’ or Bachelor’s degree preferred or equivalent experience

Responsibilities

• Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner.
• Maintain efficiency and productivity while keeping product quality and service consistently high.
• Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility.
• Efficiently manage team members to maximize service levels while minimizing labor costs.
• Ensure implementation of safety standards and monitor for compliance.
• Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business.
• Prepare and submit required reports, invoices, and other deliverables in a timely manner.
• Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
• Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management.
• Oversee team members and provide guidance while monitoring their respective departments.
• Work with senior management for continual development and training.
• Other duties as assigned.

Benefits

• We have a super-fun working environment!
• We offer flexible work schedules because we know that life happens
• All Full-time employees are eligible for healthcare, disability, and life insurance benefits. Some of these benefits are offered at no cost to you!
• All team members are eligible for participation in our 401(k)-retirement plan. Our employer matching and contributions are generous!
• All team members get free movies, discounts, and other cool theater perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees