Guest Experience Manager / Front Desk Associate

Club Quarters • Houston, TX

100d

About The Position

We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service. You will be a key point of contact for our guests and play a pivotal role in setting the tone for their stay.

Requirements

• A positive attitude and passion for creating a welcoming guest experience.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts including rotation of overnight shifts.
• Punctuality and reliability in meeting scheduled work hours.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests with genuine warmth, enthusiasm, displaying a friendly demeanor. Ensure a smooth and seamless check-in while delivering a personalized guest experience.
• Anticipate and fulfill guest needs to enhance their overall experience throughout their stay. Assist guests with any inquiries and resolve issues promptly with a calm demeanor and a solutions-based approach.
• Collaborate with all team members to ensure smooth operations and provide an exceptional guest experience. Foster effective communication to add to the team culture of service.
• Uphold and demonstrate our high standards of operational efficiency and effectiveness to manage front office operations. Contribute to a culture of continuous improvement and innovation to better the guest and employee experience.
• Provide an exceptional check-out experience that is personalized and makes the guest feel valued. Deliver a farewell that makes guests eager to return and inspired to share their positive experiences.

Benefits

• Enjoy a competitive wage and a great benefits package - medical, dental, vision, 401K, flexible spending, an employee perks program including complimentary hotel stays.
• A chance to be a part of a guest focused team that is passionate about hospitality.
• A work environment that values your personality, creativity and experience.
• A team with opportunities to grow and develop.
• An inclusive team that reflects the richness of our community. We believe a diverse team creates the best guest and team experience.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees