Guest Experience Manager - Alabaster

Santikos Entertainment • Alabaster, AL

87d

About The Position

Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at our Alabaster location. In this position, you will ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. You will maintain efficiency and productivity while keeping product quality and service consistently high. Additionally, you will continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility. Efficient management of team members to maximize service levels while minimizing labor costs is essential. You will also ensure implementation of safety standards and monitor for compliance, assist senior management with controlling and monitoring financial operations, prepare and submit required reports, and ensure compliance with all local, state, and federal laws, as well as food, alcohol, health, and sanitation regulations. Overseeing team members and providing guidance while monitoring their respective departments is part of the role, along with working with senior management for continual development and training.

Requirements

• High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of age.
• Associates’ or Bachelor’s degree preferred or equivalent experience.
• At least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success.

Nice To Haves

• Flexibility with scheduling – ability to work holidays, nights, and weekends.
• Great can-do attitude and willingness to roll up your sleeves with the rest of the team.
• Awesome communication skills and ability to positively interact with our guests and team members.
• Ability to work in and collaborate with the theater team.
• Ability to juggle multiple projects and tasks simultaneously.
• Cool motivation skills, with a desire to develop and challenge team members.
• Amazing work ethic, organizational skills, attention to detail, dependability.

Responsibilities

• Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner.
• Maintain efficiency and productivity while keeping product quality and service consistently high.
• Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members.
• Efficiently manage team members to maximize service levels while minimizing labor costs.
• Ensure implementation of safety standards and monitor for compliance.
• Assist senior management with controlling and monitoring financial operations.
• Prepare and submit required reports, invoices, and other deliverables in a timely manner.
• Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
• Maintain proficiency in designated department areas of the building and business processes.
• Oversee team members and provide guidance while monitoring their respective departments.
• Work with senior management for continual development and training.
• Other duties as assigned.

Benefits

• Flexible work schedules.
• Healthcare, disability, and life insurance benefits for full-time employees.
• 401(k)-retirement plan with generous employer matching and contributions.
• Free movies, discounts, and other theater perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees