Guest Experience Lead

McDonald's • Hillcrest Heights, MD

82d

About The Position

We are seeking a highly motivated and experienced Customer Experience Lead to join our team. As the Customer Experience Lead, you will be responsible for creating and implementing strategies to improve the overall customer experience and satisfaction. You will lead a team of customer service representatives and work closely with cross-functional teams to ensure customer satisfaction is at the forefront of our business.

Requirements

• Excellent communication skills, both verbal and written
• Analytical and problem-solving skills with the ability to identify and implement solutions
• Ability to work collaboratively with cross-functional teams
• Ability to work flexible hours including weekends and holidays

Responsibilities

• Develop and execute customer experience strategies to improve overall satisfaction and loyalty
• Analyze customer feedback and behavior to identify areas for improvement and implement solutions
• Collaborate with cross-functional teams to ensure customer feedback is integrated into product development and marketing strategies
• Monitor customer service performance metrics and provide regular reports to senior management
• Develop and lead training programs to ensure the customer service team is knowledgeable and well-equipped to handle customer inquiries and issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees