Guest Experience Lead

McDonald's • Wesley Chapel, FL

115d • $14 - $18

About The Position

As a Guest Experience Leader at McDonald's, you will play a vital role in enhancing the guest experience. This position offers flexible scheduling and a supportive work environment where you will feel valued. Your responsibilities will include checking in with guests, addressing their concerns, and ensuring a welcoming atmosphere in the restaurant. You will also provide insights into promotions and the benefits of using the McDonald's App and Mobile Order & Pay features.

Requirements

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Benefits

• Competitive pay from $14.25 - $18.14 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

What This Job Offers

• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees