Guest Experience Lead

McDonald's • Rockford, IL

117d • $15 - $19

About The Position

As a Guest Experience Leader at McDonald's, you will play a vital role in enhancing the guest experience. This position offers flexible scheduling and a supportive work environment where you will feel valued. Your responsibilities will include checking in with guests to ensure they are enjoying their experience, handling guest concerns, and working collaboratively with your team to maintain a welcoming and clean restaurant environment. You will also provide insights into promotions and the benefits of using the McDonald's App and Mobile Order & Pay features.

Requirements

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Benefits

• Competitive pay from $15.25 - $19.41 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

What This Job Offers

• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees