Guest Experience Lead - Peppa Pig World of Play

Peppa Pig World of Play • Auburn Hills, MI

6d • $16

About The Position

At Peppa Pig World of Play Michigan, our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable leadership and operational skills. This is a perfect opportunity for emerging leaders who want to grow, learn, and lead in a playful, supportive, and high-energy environment.
As a Guest Experience Shift Lead, you’ll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups!) leaves with big smiles and happy memories.

Requirements

• High school diploma or GED required
• Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred
• Previous experience leading a team, project, or shift with demonstrated accountability
• Positive, outgoing personality with a passion for guest experience and teamwork
• Flexible and adaptable in a fast-paced, playful, ever-changing environment
• Strong communication skills with a calm, friendly, and professional approach to problem-solving
• Comfortable using technology and basic office software
• Reliable, trustworthy, and committed to creating magical experiences for every family

Responsibilities

• Lead daily Guest Experience operations to ensure smooth, safe, and guest-focused performance
• Motivate, coach, and inspire team members to deliver amazing service with energy and positivity
• Delegate and monitor daily assignments to keep operations running efficiently
• Manage queues and guest flow safely and effectively during peak periods
• Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions
• Assist with training and documentation across all primary Guest Experience areas
• Support the development of front-line team members through coaching, feedback, and on-the-job leadership
• Uphold health, safety, and service standards across all operations
• When not serving as Supervisor on Duty, assist with training initiatives, employee engagement, audits, and development projects
• Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees