Guest Experience Lead

McDonald's • Auburndale, FL

110d • $14 - $16

About The Position

A job at McDonald's offers a job combo that fits YOU. This role is vital to the guest experience because you'll lead the experience, check in with guests, and make sure they are enjoying themselves. You will handle guest concerns and provide resolve to their satisfaction, work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment, and offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features.

Requirements

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Benefits

• Competitive pay from $14.25 per hour - $16.20 per hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan (available to full time employees in select locations)
• Medical, dental, and vision benefits (available to full time employees in select locations)

What This Job Offers

• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees