Guest Experience Lead (GEL)

McDonald's • Charlestown, IN

122d

About The Position

A job at McDonald's offers a job combo that fits YOU. This role is vital to the guest experience because you'll lead the experience by checking in with guests and ensuring they are enjoying themselves. You will handle guest concerns and provide resolutions to their satisfaction, understanding that teamwork is key to maintaining a welcoming, friendly, and clean restaurant environment. Additionally, you will offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features.

Requirements

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience by checking in with guests and ensuring they are enjoying themselves
• Handle guest concerns and provide resolutions to their satisfaction
• Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Benefits

• #crew_min_wage hourly starting rate plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly pay with optional direct deposit
• Medical, dental, and vision benefits*

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees