Water Country - Guest Experience Host

Herschend • Portsmouth, NH

8d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. We are currently looking for a: Water Country - Guest Experience Host Roles & Responsibilities: The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. Guest Experience Hosts are responsible for handling transactions at main gate ticket booths, parking and cabanas

Requirements

• Must be at least 14 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to speak with guests directly while maintaining a high degree of professionalism
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
• Ability to read, write, and speak fluent English

Nice To Haves

• Spanish or other bilingual language skills are a plus.

Responsibilities

• Welcome guests to the park
• Accurately complete all POS financial transactions for paid parking lots
• Courteously assist guests with questions and complaints
• Follow the designated safety procedures when directing cars in the parking lot
• Maintain overall upkeep of the parking booths, including trash clean up and removal
• Assist other Guest Experience departments as needed
• All other duties assigned by leadership
• Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate
• Communicate with guests and answer questions regarding park passes, policies, and guest services
• Accurately sell parking passes, admission tickets, and season passes
• Operate all POS equipment accurately to finalize all purchases
• Conduct transactions while ensuring all PCI procedures are being followed – including credit transactions and loss prevention
• Process season passes
• Activate annual and season passes through point of sales-based programs and equipment
• Measure height of all persons entering the park as they purchase tickets; enforce any height restrictions that the park may have
• Validate online tickets or coupons before allowing guest to enter
• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
• Monitor all guests exiting and re-entering the park
• Maintain a clean work Main Gate operation (wiping down counters, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Ensure that park rental items do not leave the park (e.g. life jackets, wheelchairs, and tubes.)
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist in other departments as needed
• Perform any additional duties instructed by Guest Experience leadership
• Check in guests and sell cabanas as needed
• Issue and attach wristbands to all members of a guest party
• Escort guests to their assigned cabanas
• Assist with lockers and maintain cleanliness throughout the day
• Conduct hourly check-ins with guests at their cabanas

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed