Guest Experience Host

LEGO Discovery Centre • Springfield, VA

58d • $15

About The Position

Do you have the magic touch to make every moment unforgettable? Are you the kind of person who can turn an ordinary day into a splash of excitement and laughter? If creating smiles, spreading joy, and being part of a team that brings fun to life sounds like your dream job — then we want YOU to join the adventure as part of Team Merlin at Merlin Entertainments! We’re on the hunt for fun-loving, energetic, and enthusiastic Guest Experience Hosts to help us create fin-tastic , unforgettable experiences for every guest who walks through our doors. As a part-time Guest Experience Host , you’ll be at the heart of the action — greeting guests with a smile, keeping the fun flowing, and ensuring every visit is packed with excitement. You’ll rotate through a variety of awesome roles across the attraction, including: 🎟️ Admissions, 🎢 Ride Operations, 🍔 Food & Beverage, 🎁 Retail, 🎉 Birthday Parties & Special Events, 🧸 Costume Characters. Every day is a new adventure! You’ll bring energy, creativity, and top-notch guest service to make sure everyone leaves with a smile (and probably a few selfies too!).

Requirements

• 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Responsibilities

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• To follow opening and closing procedures as detailed in the department’s operating plan.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.

Benefits

• Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees