Guest Experience Host-2

Four Seasons Hotels and Resorts • Puerto Rico, TX

29d

About The Position

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them.

Requirements

• At least 2-3 years of relevant work experience in luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, cooperative with good communication and interpersonal skills.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
• Reading, writing and oral proficiency in both Spanish and English language.

Responsibilities

• Provide the most personalized and individually curated experience for each VIP guest
• Act as point of contact for VIP´s. This includes a dedicated pre-arrival email before their visit as well as to be in direct contact with the guest throughout their stay.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
• Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way.
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
• Keeps management informed of guest incidents; represents senior management in their absence.
• Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
• Screens next day movements for special instructions to various departments.
• Ensures pending follow up action is communicated to the next shift.
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed