Guest Experience Floor Coordinator

Philbrook Museum of Art Inc•Tulsa, OK

9d•$18

About The Position

Philbrook Museum of Art is seeking a Guest Experience Floor Coordinator who serves as the Lead Guest Experience Sales Associate, overseeing daily front-of-house Guest Experience Team operations as part of a team of Guest Experience Sales Associates and Guest Hosts striving to maximize revenue and facilitate fun, memorable, and quality experiences for guests. This role includes scheduling responsibilities for the team and will work closely with the Guest Experience Manager to provide proactive team leadership, ensuring staff are equipped with necessary information and resources to create exceptional experiences for Museum guests.

Requirements

High School diploma or equivalent with combination of education, training, and experience
At least one year of customer service experience; preferably in public facing sales position
Creative thinking skills, initiative, and desire to work collaboratively
Goal-driven and ability to meet established deadlines
Strong analytical skills and communication skills, both written and verbal
Demonstrated ability to handle multiple tasks efficiently
Attention to detail and excellent organizational skills
Proficiency in Microsoft Suite, particularly with Excel
Availability to work occasional evenings and weekends

Nice To Haves

Previous non-profit experience with knowledge of Tessitura or other fundraising databases
Bilingual - Spanish/English fluency

Responsibilities

Provides guidance to the team in coordination with the Guest Experience Manager
Oversees and executes high performance guest experience operations including: welcoming guests, assisting guests with planning their visits; effective use of the ticketing system and database; ticket/membership sales and cash handling
Supports ongoing efforts to ensure visitor safety and institutional accessibility and inclusion; responding to guest inquiries and complaints; and collecting and sharing visitor feedback.
Clearly describes, assigns, and delegates responsibility and authority for guest experience operations, in absence of the Guest Experience Manager.
Schedule Guest Experience Sales Associates and Guest Experience Hosts to maximize efficiency and productivity for daily and after-hours operational needs, events, and programs
Creates daily post-rotation schedules to ensure seamless transition and minimal impact to all departments
Builds strong relationships across the institution by communicating proactively and maintaining a professional demeanor and positive attitude.
Delivers exceptional customer service and demonstrate the highest standards of integrity and professionalism when interacting with Philbrook members and the public.