Guest Experience Expert

Stonebridge Hospitality Management • New Orleans, LA

1d • $17

About The Position

The Reservations/Group Rooms Coordinator ensures the accuracy of all individual and group reservations, manages room blocks, and works closely with clients to meet contract and resume requirements. This role supports the Sales, Front Office, and Revenue Management teams to maximize occupancy and ensure guest satisfaction.

Requirements

• Bachelor's degree from a four-year college or university, or equivalent experience in a related role.
• Minimum of 1-2 years of experience in reservations, group bookings, or a related field.
• Proficiency in reservation systems and property management systems (PMS).
• Strong communication skills, both written and verbal, for interacting with guests, clients, and internal teams.
• Excellent organizational skills with the ability to manage multiple tasks, including group reservations and room block inventory.
• Ability to interpret and perform basic computer and POS system functions, including knowledge of Microsoft Outlook, Word, and Excel.
• Problem-solving skills to address guest concerns and ensure a smooth reservation process.

Responsibilities

• Respond to telephone, email, and fax inquiries for reservation requests, explaining services and amenities to sell guest rooms.
• Process all reservations, changes, and cancellations, and provide confirmations to guests.
• Manage group bookings, including building blocks, auditing group blocks, and handling group inventory.
• Collaborate with clients' housing teams to produce group pickup reports, handle charge routing, VIPs, special requests, and perform group audits.
• Work with the Director of Sales and General Manager to optimize room rates and implement daily changes to room rates and restrictions.
• Update and distribute the Sell Strategy report daily.
• Serve as a resource for hotel and client information.
• Participate in weekly meetings with the Sales, Front Office, and Revenue Management teams.
• Create and provide reports to support Sales and Revenue Management teams.
• Monitor cut-off dates and group pickup, providing weekly updates to the revenue and sales teams.
• Coordinate with the Front Office to ensure systems are synced and guest and group information is accurately communicated.
• Provide backup support to the front desk as needed.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees